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A handoff bundle separating checked material from unfinished work

CIVITAS / INTROSPECTA

When a problem returns, start with what happened last time.

Compare what was done with what changed.

SEE THE PRODUCT IN ACTION

Find out why the same problem came back.

Compare the action with the result. Find one thing to change next.

IntrospectaBUSINESS EXAMPLEFEATURE DEMO
BUSINESS EXAMPLE · CUSTOMER SUPPORTRECURRING ISSUE

Another onboarding question came in.

The FAQs changed, but inquiries did not fall.

LAST WEEK
PREVIOUS ACTION

Published 12 onboarding FAQs · improvement task closed

THIS WEEK
NEW OPERATING SIGNAL

Similar support tickets continue to arrive

NOW
CAUSE REVIEW NEEDED

Review how customers find answers, not just how many FAQs exist.

A handoff bundle separating checked material from unfinished work

WHAT CHANGES THE NEXT ATTEMPT

Use the gap between expectation and outcome to choose the next action.

01

What actually changed?

Compare the action with the real result.

02

Why was the result different?

Keep failures and exceptions, not only successes.

03

What should change next time?

Choose one change, then check whether the result improves.